Resolved -
We have seen a full recovery of service, and have a good understanding of the underlying cause. We will publish a post-incident review next week.
Feb 27, 02:30 UTC
Monitoring -
We've seen recovery for the remaining subset of customers. We will continue to monitor.
Feb 27, 00:57 UTC
Investigating -
We're seeing ongoing latency impact across for a subset of customers. Some customers are seeing signs of improvement, but we are continuing to investigate the issue.
Feb 26, 23:41 UTC
Monitoring -
We're seeing signs of recovery and will continue to monitor.
Feb 26, 19:36 UTC
Identified -
Some customers are experiencing increased latency for jobs being assigned to agents. We have identified the cause and are working on mitigations.
Feb 26, 19:10 UTC